订单未交付、缺货、重复扣款、所交付凭证错误，或商品与购买时说明明显不符时，请联系支持。核实后，我们根据问题提供纠正、替换或相应金额退款；替换方案不应取消依法应有的其他权利。请及时反映问题，以便保存并核查交付证据。

提交订单前请核对平台、地区、数量、有效期及使用要求。订单尚未交付时，可联系支持申请取消，我们将核查供应商处理进度及是否仍可撤回。已经正确交付且符合描述的数字凭证，通常不因单纯改变主意而接受任意退货；这不影响未交付、错误凭证、描述不符及适用法律所要求的补救。

具体可用的短信服务、有效时间、取消条件及计费方式，以当时开放的服务说明和订单界面为准。只浏览目录或报价不视为购买。若已产生实际订单但未收到所约定的交付内容，或有异常扣款，请提供订单记录申请核查；不要在原订单状态未明确时连续重复购买。不要把“号码已显示”与“短信已成功收到”视为同一状态。

账号商品订单如在提交过程中被上游明确判定失败，系统会将已扣除的相应 USD 金额回补至 EZIO 钱包。结果不确定的订单进入人工核对状态，以免重复交付或重复退款。钱包回补不是退款到银行、支付宝或其他原支付方式。如你要求退回实际充值款或未使用余额，请联系支持核对原始资金来源、已消费部分、赠送或奖励部分及原支付通道的可退款条件；如适用原路退款，将退回已核实的原支付方式，不向无关第三方账户转账。

经核实的重复扣款按重复部分处理，未履约部分按对应金额处理。已实际履行的其他独立订单不随之取消。退款处理、退款发起和渠道到账是不同阶段；具体进度会在核查后告知。银行或支付机构的到账时间与汇率差异由其实际处理决定，我们不保证固定到账时间。若具体情况涉及费用，将在处理前说明依据及金额，不预设所有退款均扣手续费。

请使用站内在线客服提交申请。请提供账户邮箱、订单号、付款或扣款时间、问题说明和必要截图；可遮盖无关个人信息。不要发送登录密码、交易密码或完整银行卡安全资料。支持人员会核对并告知处理结果。此政策不限制你依法提出投诉、付款争议或其他救济的权利。

Contact support for non-delivery, lack of stock, duplicate charges, incorrect credentials or a material mismatch with the description at purchase. Once verified, we will provide correction, replacement or a refund of the relevant amount as appropriate. A replacement option does not remove other rights required by applicable law. Report issues promptly so delivery evidence can be preserved and checked.

Check the platform, region, quantity, validity and usage requirements before ordering. You may request cancellation before delivery; we will check the supplier’s processing status and whether the order can still be withdrawn. Correctly delivered digital credentials that match the description are generally not returnable solely for a change of mind. This does not remove remedies for non-delivery, incorrect credentials, material discrepancies or rights required by applicable law.

Available SMS features, validity, cancellation conditions and charging rules depend on the service description and order interface actually enabled at the time. Browsing a catalogue or quote is not a purchase. If an actual order does not deliver the agreed content or a charge appears incorrect, send the order record for review. Avoid repeated purchases while the original order status is unresolved. Displaying a number is not the same as successfully receiving an SMS.

Where a supplier explicitly rejects an account-product order during submission, the corresponding USD amount already deducted is credited back to the EZIO wallet. Orders with an uncertain outcome enter manual review to avoid duplicate delivery or refunds. A wallet credit is not a refund to a bank, Alipay or another original payment method. For a request to return an actual top-up or unused balance, contact support so we can check the original funding source, amounts used, promotional or reward credits and the original channel’s refund conditions. Where a payment refund is applicable, it is made to the verified original payment method, not to an unrelated third-party account.

Verified duplicate charges are handled for the duplicated amount, and unfulfilled portions for their corresponding amount. Other independently fulfilled orders are not cancelled as a result. Review, refund initiation and receipt through a payment channel are separate stages; progress is communicated after investigation. Bank or processor timelines and exchange-rate differences depend on their actual processing, and no fixed arrival time is guaranteed. If a particular case involves a fee, its basis and amount will be explained before processing; this policy does not impose a blanket fee on all refunds.

Submit your request through the website chat. Include your account email, order reference, payment or debit time, a description and necessary screenshots, masking unrelated personal information. Do not send login passwords, transaction PINs or complete card-security information. Support will investigate and communicate the outcome. This policy does not restrict complaints, payment disputes or other remedies available under applicable law.