本政策适用于 EZIO 网站相关个人资料的处理。隐私及资料请求请通过站内在线客服提出，并在对话中注明“隐私 / 个人资料请求”。联系方法见 联系页面。

• 账户资料：邮箱、账户标识、验证及安全设置相关记录；系统使用密码及交易密码的哈希值进行验证。
• 交易与服务记录：商品选项、报价、订单号、USD 钱包变动、订单状态、供应商返回的交付资料，以及你使用服务时涉及的号码或短信内容（如相关功能启用）。
• 技术资料：访问页面、时间、请求及安全日志、浏览器或网络相关信息；访问统计包含经哈希处理的访问者标识。
• 客服资料：你主动提交的邮件、聊天内容、截图和问题说明。

请仅提交解决问题所需的信息；勿在客服对话中发送银行卡密码、安全码、交易密码或与问题无关的身份证件。

资料用于建立及保护账户、验证登录、处理订单和交付、核对钱包与付款、客服和争议处理、防范滥用及改进网站。表单标为必填或完成交易所必需的资料，用于相应功能；缺少资料时，相关注册、下单或核查会受到影响。其他说明及附件可按需要提供。营销用途若另行开展，将提供相应告知和选择，不以本政策代替另行需要的同意。

仅在相关用途所需范围内，向数字商品或短信供应商、托管与技术服务商、邮件发送服务商、客服服务商，以及实际启用的支付处理服务商提供必要资料。站内在线聊天使用 Tawk.to，聊天组件加载或使用时，其服务会处理必要的访问和对话资料；另请阅读其 隐私说明。如适用法律、有效机关要求或争议处理确有需要，也可能向有关机关或专业顾问提供必要信息。不会因本政策存在就把所有资料交给每一类服务商。

网站使用账户会话 Cookie 维持登录，并使用浏览器本地存储记住语言、外观及推荐来源等信息。禁用或清除这些记录可能导致退出登录或偏好重置；你可通过网站右下角的在线客服入口发起咨询。托管、供应商或技术服务的所在地可能不同于你的所在地，相关处理可能发生在你的所在地以外；我们按实际服务需要安排处理。

资料按账户服务、订单履行、财务核对、争议处理及适用记录要求所需时间保存；不再需要且无继续保留依据的资料应删除或去标识化。不同记录的期限可能不同。我们采用与用途相称的访问控制、传输保护和账户验证措施，并限制对必要资料的访问；互联网传输和存储并不存在零风险保证。

你可通过站内在线客服申请查阅或更正资料，或提出账户关闭、删除、停止不必要处理及隐私问题。为保护账户，可能需要核实身份；只请求与核验相称的资料。对于仍需履约、核对交易、处理争议或依法保留的记录，将说明保留理由及可采取的处理方式。我们会按适用要求处理请求；本政策不缩减你的法定资料权利。

本政策的生效日期见页首。处理方式发生重大变化时，将更新此页面并通过网站或可用渠道提示；如某项新用途需要额外同意，将另行取得。

This policy applies to personal-data handling connected with the EZIO website. Submit privacy and data requests through the website chat and identify the message as a “Privacy / Personal data request”. Instructions appear on our contact page.

• Account data: email address, account identifiers, verification and security-setting records; password and transaction-PIN hashes are used for verification.
• Transaction and service data: item selections, quotes, order references, USD wallet entries, status, supplier delivery information, and numbers or message content involved in your use of enabled services.
• Technical data: visited pages, timestamps, request and security logs, and browser or network information. Visit statistics include a hashed visitor identifier.
• Support data: emails, chat messages, screenshots and issue details that you submit.

Provide only information needed to address the issue. Do not send card PINs, card security codes, transaction PINs or unrelated identity documents in support conversations.

Data is used to establish and protect accounts, verify sign-in, process orders and delivery, reconcile wallet entries and payments, provide support, handle disputes, prevent misuse and improve the website. Fields marked as required, and information necessary for a transaction, support the relevant function; without them, registration, ordering or verification may not be completed. Other details and attachments are voluntary unless needed to resolve your request. If marketing is introduced, relevant notice and choices will be provided; this policy does not substitute for separately required consent.

Where needed for the relevant purpose, necessary data is provided to digital-product or SMS suppliers, hosting and technology providers, email delivery providers, customer-support providers and payment processors actually enabled for the transaction. The online chat uses Tawk.to, which processes necessary visitor and conversation information when its widget is loaded or used; see its privacy notice. Necessary information may also be disclosed to competent authorities or professional advisers where required by applicable law, a valid request or dispute handling. This policy does not mean that all data is shared with every category of provider.

The website uses an account-session cookie to maintain sign-in and browser local storage for language, appearance and referral preferences. Blocking or clearing these may sign you out or reset preferences. You can contact support through the chat button at the bottom-right of the website. Hosting, suppliers and technology providers may operate in locations different from yours, including outside your country or region. Processing is arranged for the actual service needs.

Data is retained as needed for account services, fulfilment, financial reconciliation, disputes and applicable record-keeping requirements. Data that is no longer needed and has no continuing retention basis should be deleted or de-identified. Retention periods may differ by record type. We use purpose-appropriate access controls, transmission protections and account-verification measures and restrict access to necessary information. Internet transmission and storage cannot be guaranteed to be risk-free.

You may request access or correction, account closure, deletion, cessation of unnecessary processing, or raise privacy concerns through the website chat. Proportionate identity checks may be needed to protect your account. Where records must be retained for fulfilment, reconciliation, disputes or applicable requirements, we will explain the reason and available handling options. Requests are handled under applicable requirements; this policy does not reduce your statutory data rights.

The effective date appears at the top of this page. Material changes to processing will be reflected here and notified through the website or available channels. Additional consent will be obtained separately where required for a new purpose.